Privacy Policy

This Privacy Policy explains how Market Structure Limited (“the Company”, “we”, “our”, “us”) collects, uses, stores, and protects your personal data when you access or use our website, membership platform, chatrooms, educational materials, or related services (“the Services”). We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Market Structure Limited is the Data Controller for all personal data collected through our platform, unless otherwise stated.

2. Data We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Voluntarily

  • Name
  • Email address
  • Memberstack profile information
  • Billing information (processed by third-party payment providers)
  • Messages you send via chatrooms or contact forms

2.2 Automatically Collected Data

  • IP address and device identifiers
  • Browser and device information
  • Usage data and interaction logs
  • Authentication UUIDs from Memberstack/Firebase
  • Cookies and tracking technologies (see Section 7)

2.3 Third-Party Data

We may receive limited data from:

  • Memberstack (membership, authentication)
  • Stripe / PayPal (payment confirmation only; no card numbers stored)
  • Firebase (anonymous session IDs, chat logs, device data)
  • Analytics tools (aggregated behavioural data)

3. How We Use Your Data

We process your data for the following lawful purposes:

  • Contractual necessity – to provide access to membership content
  • Legitimate interests – to operate, maintain, and improve the platform
  • Legal obligations – accounting, fraud prevention, compliance
  • Consent – for optional functions such as marketing subscriptions

Specifically, your data may be used to:

  • Authenticate your account
  • Provide access to member-only content and community areas
  • Operate chatrooms and DM functionality
  • Improve service stability and user experience
  • Send administrative or service-related notifications

4. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes described above:

  • Account information – retained while your membership is active
  • Billing records – retained for 6 years for legal compliance
  • Chat history – retained for community integrity and moderation
  • Analytics data – retained in aggregated, non-identifiable form

5. How We Share Your Data

We never sell your personal data. We may share data only with trusted third-party service providers:

  • Memberstack – authentication & membership management
  • Stripe / PayPal – payment processing
  • Firebase – chatroom, storage, and technical infrastructure
  • Analytics platforms – aggregated usage data
  • Cloud hosting providers – website operation

All third-party processors are required to comply with UK GDPR and maintain appropriate security measures.

6. International Data Transfers

Some service providers (e.g., Firebase, Memberstack) may process data outside the UK. In such cases, data is protected under:

  • UK GDPR-approved standard contractual clauses
  • GDPR-equivalent protection in the destination jurisdiction
  • Industry-standard encryption and security practices

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance functionality, authenticate users, maintain sessions, and analyse platform performance.

We use the following categories of cookies:

  • Essential cookies – required for login, navigation, security
  • Functional cookies – preference settings, chatroom behaviour
  • Analytics cookies – aggregated usage insights

You may disable non-essential cookies in your browser settings, but this may limit functionality.

8. Chatroom & User-Generated Content

Messages you send through public or private chatrooms may be stored for:

  • moderation
  • community integrity
  • security and misuse prevention

Users should not share sensitive personal information through chatrooms.

9. Your Rights Under UK GDPR

You have the following rights:

  • Right of access – request a copy of your personal data
  • Right to rectification – correct inaccurate information
  • Right to erasure – request deletion (where applicable)
  • Right to data portability
  • Right to restrict processing
  • Right to object
  • Right not to be subject to automated decision-making

Some rights may be limited by legal obligations.

10. Security Measures

We implement industry-standard technical and organisational measures, including encryption, access controls, HTTPS, authentication layers, and secure hosting environments.

11. Payment Data

We do not store debit/credit card numbers. Payment information is processed securely by:

  • Stripe
  • PayPal

12. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

13. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Revised versions will be posted on this page with an updated “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or your data rights, you may contact us at:

Email: info@martketstructure.co

Company: Market Structure Limited